Our Return Policy
If you would like to return your recent purchase, customers have the option to return your product(s) for online store credit, minus the cost of return shipping. Unfortunately, the original shipping and handling fees are non-refundable. Returns are eligible for 14 days after your order’s delivery date. Return Merchandise Authorizations (RMA)’s are required on all returns. You’ll be emailed directly with your approved number via email.
All authorized returns must be in their original, unopened, and unused packaging. Once the return has been received and reviewed, customers will be sent a digital store credit for their next purchase. Please allow 7 business days for the return to be processed once it is received at our warehouse.
If you would like to exchange an item that was ordered and shipped without damages, each request is taken into consideration by A Polished Man and reviewed based on product availability, or limited edition / bespoke status of an item. To have your exchange request replied to, submit your request in the form provided and one of our customer service representatives will contact you directly via email.
If an item is missing from an order or damaged in transit, the issue must be submitted on this Returns || Exchange page within 72 hours of delivery to qualify for a replacement item. Customers are asked to upload a photo(s) and a description of the damages, then a downloadable PDF will be emailed with a return shipping label. Once the item is received and inspected, a replacement item will be shipped to the customer.
A Polished Man makes every effort to process your order within 48 hours. When you place an order from our shop, you can typically expect your items to ship within 3-5 business days. If you place multiple orders at the same time, our customer service staff will group them whenever possible.
Please note that due to the coronavirus crisis US shipping carriers can take up to 7 days to fully process and deliver your order. We will provide tracking the moment your order has shipped from A Polished Man and you will receive an email notification with your tracking number.
We are happy to offer free shipping on all orders $100+ in the US.
Shipping rates over our $100 free offer are listed in your customer checkout; we offer US Domestic Ground, Priority 3-4 Day Mail, and Overnight Express for orders processed and paid in the US. Orders shipping to Canada will be sent via Priority Mail Canada and can take 7-10 days to be processed by the carrier.
At this time A Polished Man does not ship internationally (with the exception of Canada).